CANCELLATION POLICY
Cancellation can be done within 24 hours or before dispatching parcel.
No cancellations will be accepted after 24 hours of the order being placed.
EXCHANGE & REFUND POLICY
If Customer receive product in perfect condition, however in case, customer is dissatisfied with the order item(s) & want Exchange or Refund then,
- As a company policy we do not provide refund / return on any product once sold
- Once the item is sold, the product can only be exchanged for a different size or replacement in an upper or same price value product
- In Case of Exchange, contact us with your invoice no. within 3 days of delivery via Email: support@zibaa.in
- Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange
- Customer has to send it back to our address, we don't provide pickup service for exchange
- Please ensure that you dispatch the items for exchange via reputed courier agencies only because ZIBAA shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer. • Exchange is allowed once per order.
- We will send exchanged product only after receiving old product.
- If Customer request that he/she want pickup facility for exchange, we will check if Pickup courier service is available there. If we arrange pickup, then INR 200 per piece will be extra charge for pickup. If Courier service is not available, customer has to send it back. ZIBAA will not be liable for it.
- If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, ZIBAA will not be liable to any claim or exchange the product.
DAMAGED / WRONG PRODUCTS (Opening video must required)
- Please make opening video. We dispatch parcel after quality check so we don’t consider product in damaged/wrong product category without opening video.
- Opening Video will not be considered if We find that parcel is already opened or Only Partially Package is shown in video or customer make video after taping parcel (we don’t use any kind of tape).
- Contact us with your order no. immediately within 2 days of delivery on Whatsapp +91 8130709842 or Email: support@zibaa.in
- We try to arrange to pick-up parcel from your side with our courier partner if pickup service available. But In case, if service is not available, customer has to send it back to our address.
- Refundable Amount = Order Amount + Shipping Cost upto Rs.100 (In Case Customer is sending)
- You will get refund in 24-48 hours of receiving product by UPI or ACCOUNT TRANSFER.
- No return fee will be charged in the case of damaged products.
Not Eligible for Damaged Products
We do not consider product as damaged,
- If the outfit doesn't suit you or you don’t like the outfit for some reason
- If you don't like fabric quality/texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different due to variety of printing process.
- For any small issues like tassels pulled, (as that might happen during transit of the product. You can easily fix it) or minor embroidery variation (like little roughness, uneven details) it's the beauty of hand embroidered piece. It comes with little uneven finish and look traditionally hand crafted.
- For Colour Variations as 10-12% colour difference depends on the screen resolution and lights.
- For -/+5% variation comes in size, will not be considered as damaged product.
Exceptions / non-returnable items